Thank you for shopping atDeltaGreen. We appreciate the trust you have placed in us and are committed to providing you with a satisfying shopping experience.
Overview
Refund Eligibility
1.1 Damaged or Defective Products
We take pride in the quality of our products. If you receive a damaged or defective item, please contact our Customer Service team at online(@)deltagreen.ae within 30 days of receiving your order. We will be happy to assist you and provide a replacement or refund.
1.2 Incorrect Items
If you receive an incorrect item in your order, please contact us within 30 days of receiving the product. We will arrange for the correct item to be sent to you, or we will issue a refund.
1.3 Dissatisfaction with the Product
If you are not satisfied with your purchase for any reason other than those mentioned above, please contact us within 7 days of receiving your order. While we may not offer a refund in such cases, we will do our best to address your concerns and find a suitable solution.
Return Process
2.1 Contact Customer Service
To initiate a return, please contact our Customer Service team at online(@)deltagreen.ae with your order number, details of the issue, and any supporting photographs for damaged or defective items.
2.2 Approval and Instructions
Once your return is approved, we will provide you with instructions on how to return the item. Please follow the instructions carefully to ensure a smooth return process.
2.3 Return Shipping
Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., damaged, defective, or incorrect item). We recommend using a trackable shipping service to ensure the safe return of the product.
Refund Process
Inspection
Upon receiving the returned item, we will inspect it to ensure that it meets the eligibility criteria for a refund.
Refund Issuance
If the return is approved, we will process the refund to the original payment method within 10 business days.
Contact Information
If the item was marked as a gift If you have any questions about our Refund Policy, please contact us at +971 56 677 2266
Need help?
Contact us at online(@)deltagreen.ae for questions related to refunds and returns.
